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I agree with Johnny that to really know someone you need to see their facial expressions and hear the inflections in their voice. The communication we have had in cyberspace is better than I had expected. IM is in real time. However, for example, I have never met Nate in person. I have seen his picture; from reading his messages on screen I know that he has a good sense of humor, but without seeing facial expressions and hearing the inflections in his voice it is difficult to get a true sense of who he really is. We rely so much on nonverbal cues for meaning. So much of what is being said is not spoken. This is one downfall with distance education. I believe it will improve in the future.
Already, some people have webcams on their computers and they can look at each other on screen and hear each other talk; only time will tell how things will change.
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We all like body language, facial expression, and inflection, but the research into this notion uncovers a very uncomfortable truth.
The messages we get from those channels interferes with our understanding of the real content of messages being transmitted and tends to result in an unwarranted level of confidence in what we believe. (Short, Williams, Christie, 1976, The Social Psychology of Telecommunications). In other words, when it comes to body language, we only get a C in comprehension but we all think we’re getting A’s.
This theme of using what we’re comfortable with and assuming that it does what we think it does is very common in the study of distance delivery.
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